With the specialty nature of our business, our products are made to order and not inventoried. The color selection of stock items also requires a make to order format. Terms and lead times are noted below.
Terms and Conditions: Spirit Foodservice is a US plastics manufacturer. The majority of our products are sold through Foodservice Distributors, Paper and Equipment Distributors, and ASI/Advertising Specialty Distributors. Spirit Foodservice makes all product to order.
Payment Terms: Net 30 days.
Credit Cards: We accept Visa or MasterCard payments.
General Lead-Times: Plain items or straws that are available at the time of order are shipped within 48 hours. Plain items or straws that require manufacturing are shipped within 10 business days.*
* Depending on the size of the order and capacity availability at the time of order. Orders will be confirmed with estimated ship dates within 24-hours of receipt.
Customers who have not established payment terms would need to do so, or pre-pay the order by check or credit card.
Minimum Order: $125.00 net for plain products and straws. Contact Customer Service for specific order minimums for printed items.
Standard Colors: All items are available in the standard color listed, for the minimum order amount of $125.00 worth of product. If you wish to purchase product in a non-standard color for that item, please see the field marked "Minimum quantity in a non-standard color" for the minimum quanitity required.
Artwork Requirements: All artwork is required to be submitted electronically as vectored art, preferably in an .eps file format. For orders with art submitted in any other format, there is a conversion fee of $45.00 per hour, with a one-hour minimum charge. Creative design service is available and billed at $45.00 per hour with a one-hour minimum charge.
Speculative samples are not available. Paper proofs are available at no charge
Shipping Information: Carriers are specified by the factory unless otherwise noted on the purchase order. All shipments are FOB factory.
Same-Day Ship Service: UPS service is available if the product is available. There is an additional $15.00 net same-day ship fee per order. Orders for same-day ship must be received by 2:00 pm local time at shipping location, to be processed that day.
Rush Service: When rush service is available, there would be an additional $150.00 rush charge added to the order. Please check with Customer Service regarding rush service for your order.
Custom Molded Items: New custom molded items require a minimum order quantity of 100,000 pieces and an approximate lead-time of 8-10 weeks, depending on capacity availability at the time of order. Repeat orders for custom molded items, require an average lead-time of 10-15 business days to ship, and a minimum order of 25,000 pieces. Print colors on repeats may vary slightly.
Orders received after 3:00 p.m. local time are considered as received on the following business day.
Only plain items and straws can be combined for volume discounts. Imprints or custom molded items cannot be combined for discounts.
Orders are subject to a 10% over/under production run on imprinted and/or custom molded product.
Prices are subject to change without notice.
Imprint and plastic colors on repeat orders may vary slightly.